![]() ![]() Just keep in mind that booking travel with points is often not as flexible as booking with cash. “I know that no amount of apologies can undo your experience,” Southwest CEO Bob Jordan wrote in an email to customers describing the points as a “gesture of goodwill.” Those points are worth over $300, according to the airline, which could be a good deal for customers who plan to continue traveling with the Southwest. Southwest is also offering 25,000 rewards points to affected passengers in addition to any refunds or reimbursements they might be eligible for. If your luggage is missing, you’ll need to fill out a separate form for that, too. If your claim for reimbursement is denied, you can file a complaint with the U.S. Southwest travelers need to submit receipts for those expenses separate from their refund requests. The government requires airlines to reimburse customers for extra expenses like these when the circumstances that cause a delay or disruption is within an airline’s control - think scheduling or maintenance issues rather than weather conditions. The airline also says it will honor “reasonable requests” for reimbursement for hotels, meals, rental cars and even tickets on other airlines from affected passengers. 2 are eligible to request a refund, so long as they did not ultimately use the ticket or accept a rebooking on another Southwest flight. Southwest says customers whose flights were canceled or significantly delayed between Dec. If you were affected by the disruptions at Southwest over the holidays, you can visit the airline’s dedicated webpage for more information. Some airlines will also provide perks like vouchers and rewards points if your flight is canceled or delayed. ![]() You don’t have to accept those offers, but they might make more sense for you depending on your circumstances. Often, airlines will offer to rebook you on a different flight they offer or convert your ticket to airline credit rather than offer a cash refund. The refund process varies by airline, and you should be prepared for a long wait. Department of Transportation require airlines to refund customers whose flights are canceled or who experience significant delays - even if those customers purchased nonrefundable tickets. Hawaii Alaska Florida South Carolina Georgia Alabama North Carolina Tennessee RI Rhode Island CT Connecticut MA Massachusetts Maine NH New Hampshire VT Vermont New York NJ New Jersey DE Delaware MD Maryland West Virginia Ohio Michigan Arizona Nevada Utah Colorado New Mexico South Dakota Iowa Indiana Illinois Minnesota Wisconsin Missouri Louisiana Virginia DC Washington DC Idaho California North Dakota Washington Oregon Montana Wyoming Nebraska Kansas Oklahoma Pennsylvania Kentucky Mississippi Arkansas Texas Protect My Trip How to get an airline refund ![]()
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